Refund policy

Returns

We want you to feel good about your purchase. Returns are accepted within 14 days of delivery for items that are unused, unburned, and in their original condition and packaging. Individual components of a gift set cannot be returned separately. Candles that have been burned or otherwise used cannot be returned.

Customers are responsible for return shipping, and original shipping charges are nonrefundable.

To request a return, please contact us at hello@mountainsenses.com within 14 days of delivery. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We’ll replace the affected item at no additional cost.

Because Mountain Senses uses natural materials and small batch pieces, variations in the color, shape, texture, and markings of stones and cement match holders are expected and are not considered defects.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether the refund has been approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days once the product is received.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@mountainsenses.com.